Q&A
Mr. Pickles the AdPlugg Pug

Why is my Custom Ad not displaying with the uploaded zip files and the preview gives an error message?

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1. Under "Custom Ad", I tried uploading the zip file with all of the files and got an error message in the thumbnail ad preview. The ad did not display on my wordpress site.

2. I tried pasting the html code into the manual section and uploaded the zip file and gotan error message in the preview and no ad display on the wordpress site.

 

<!DOCTYPE html>
<html>
  <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <meta http-equiv="X-UA-Compatible" content="chrome=1,IE=edge" />
    <title>TTS-Flag-2_300x250</title>
    <style>
        html {
            height:100%;
        }
        body {
            background-color:#FFFFFF;
            margin:0;
            height:100%;
        }
    </style>
    <!-- copy these lines to your document head: -->

    <meta name="viewport" content="user-scalable=yes, width=300" />
    
        <script src="https://s0.2mdn.net/ads/studio/Enabler.js"> </script>
    <script type="text/javascript"> var clickTag = "https://thisfreelife.betobaccofree.hhs.gov/";</script>
    

    <!-- end copy -->
  </head>
  <body>
    <!-- copy these lines to your document: -->

    <div id="ttsflag2300x250_hype_container" style="margin:auto;position:relative;width:300px;height:250px;overflow:hidden;">
        <script type="text/javascript" charset="utf-8" src="TTS-Flag-2_300x250.hyperesources/ttsflag2300x250_hype_generated_script.js?65290"></script>
    </div>

    <!-- end copy -->
    

    <!-- text content for search engines: -->

    <div style="display:none" aria-hidden=true>

    </div>

    <!-- end text content: -->

  </body>
</html>



Answers

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Please make sure that at the root of the zip file there is a file named index.html. It needs to be at the root of the zip file and not in a folder. AdPlugg will serve this file for the ad creative. If it still isn't working, please contact us and we can take a look at your zip file.